Shipping Policy

ContractubexUSA aims to process and dispatch orders quickly and securely.

Order Processing

Orders are generally processed during normal business days. Processing times may vary during weekends, public holidays, promotional periods, or periods of unusually high order volume.

Orders containing incorrect or incomplete shipping information may be delayed while we attempt to verify the details.

Shipping Options

Available shipping services, rates, and estimated delivery times are displayed during checkout based on the destination and available carrier services.

Delivery estimates are provided as guidance and are not guaranteed unless specifically stated.

Tracking

Where tracking is available, tracking information will be sent after the order has been dispatched.

Please allow reasonable time for tracking information to become active after the carrier receives the shipment.

Delivery Delays

Carrier delays can occur due to weather, transportation disruptions, peak-season demand, address issues, or other circumstances outside our reasonable control.

If your shipment appears significantly delayed, contact us and we will assist with reviewing the available tracking information.

Incorrect Shipping Address

Customers are responsible for checking that the delivery address entered during checkout is accurate and complete.

If you notice an error after placing an order, contact us immediately. We cannot guarantee that an address can be changed once the order has entered fulfillment.

Returned or Undeliverable Packages

If a shipment is returned because of an incorrect address, failed delivery attempts, refusal, or another issue outside our control, additional shipping charges may apply if the customer requests reshipment.

Lost or Damaged Shipments

If your package arrives damaged, please retain the product, shipping packaging, and shipping label and contact us promptly with photographs.

If tracking indicates a delivery problem or the parcel appears lost in transit, contact our support team so we can review the shipment with the carrier.

International Orders

If international shipping is offered to your destination at checkout, the customer may be responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless checkout specifically states otherwise.

Contact

Email: sales@contractubexusa.com
Phone: 2792075151