Return and Refund Policy

Thank you for shopping with ContractubexUSA. We want you to be satisfied with your order and aim to make our returns process clear and straightforward.

Returns

You may request a return within 30 days of delivery.

To be eligible for a return, the product must:

• Be unused and unopened
• Be in its original packaging
• Be in resalable condition
• Include any original labels, seals, inserts, and accessories supplied with the product

For hygiene and product-safety reasons, products that have been opened, used, unsealed, altered, or damaged after delivery may not be eligible for return unless the item was defective or incorrectly supplied.

How to Request a Return

Before returning an item, please contact our customer support team:

Email: sales@contractubexusa.com
Phone: 2792075151

Please include your order number, the name used when placing the order, and the reason for your return.

Do not return an item until return instructions have been provided by our support team.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective, or different from what you ordered, contact us as soon as possible and provide photographs of the product, packaging, and shipping label where applicable.

If we confirm that an item was damaged, defective, or incorrectly supplied, we may offer a replacement, refund, or another appropriate resolution.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If the refund is approved, it will normally be issued to the original payment method. Your bank or payment provider may require additional time to process and display the refund.

Shipping Charges

Original shipping charges are generally non-refundable unless the return results from an error on our part, a defective product, or an incorrectly supplied item.

Customers may be responsible for return shipping costs for change-of-mind returns.

Order Cancellations

If you wish to cancel an order, please contact us immediately. We will try to cancel the order before it is processed or dispatched, but cancellation cannot be guaranteed once fulfillment has started.

Consumer Rights

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

Contact Us

Email: sales@contractubexusa.com
Phone: 2792075151